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Questions about a product, an order or delivery? Write to us and include your order number if you have one.
We read every message and reply as soon as we can.
Reach us directly
Questions about a product, an order or delivery? Write to us and include your order number if you have one.
Before you enter, please review and accept our store policy. The key points:
This store policy and terms of use (the "Policy") apply to every visit to and purchase from Quorix (the "Store", "we", "us"). By entering the Store, creating an account, placing an order or using any product bought here, you confirm that you have read, understood and agreed to this Policy. If you do not agree, please do not use the Store or place an order. You confirm that you are at least 18 years old, or the age of majority where you live, and that you are able to enter into a binding agreement.
All product images, videos, 3D models, mockups and descriptions on the Store are for illustration purposes only. They are provided to give a general idea of the product and are not a guarantee of its exact appearance, color, size, material, finish, packaging, quantity or features.
A difference between the product you receive and its images or description, as described above, is not a defect and is not grounds for a return, refund or claim.
Products are supplied and shipped by independent third-party suppliers and fulfillment partners. Placing an order is an offer to buy; we may accept or decline any order, limit quantities, or cancel an order (with a full refund of any amount charged) if a product is unavailable, a price or description was listed in error, or we suspect fraud. Delivery times shown in the Store are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, high demand or other events outside our control. Any customs duties, import taxes or fees charged by your country are your responsibility unless stated otherwise at checkout.
All sales are final. We do not accept returns or exchanges, and we do not give refunds for change of mind, wrong size or color choice, or for products that differ from their illustration images.
The only exceptions are:
You are responsible for choosing products that are suitable for your pet's species, size, age, breed, health and behavior, and for using them safely. In particular:
By using a product you accept the risks that are normally associated with pet products, including chewing, swallowing, allergic reactions and wear and tear.
To the fullest extent permitted by law, the Store and all products are provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, durability, safety for a particular animal, or non-infringement. Any warranty for a product is given only by its manufacturer, if at all.
To the fullest extent permitted by law, Quorix, its owners, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any injury, illness or death of any person or animal, property damage, veterinary costs, loss of data, profits or goodwill, arising from or related to the Store, any product, or the use or misuse of any product, even if we were told such damage was possible.
To the fullest extent permitted by law, our total liability for any claim related to an order is limited to the amount you actually paid us for the product that gave rise to the claim.
Some laws do not allow certain warranties or liabilities to be excluded or limited. In that case, the exclusions and limits in this Policy apply only to the extent allowed by the law that applies to you. Nothing in this Policy excludes liability that cannot be excluded by law.
You agree to indemnify and hold harmless Quorix and its owners, employees and partners from any claim, loss, liability, cost or expense (including reasonable legal fees) arising from your misuse of a product, your failure to follow product instructions or this Policy, or your violation of any law or the rights of any third party.
Prices are shown in the currency displayed at checkout and may change at any time without notice. If a product is listed at an incorrect price or with incorrect information, we may cancel orders for that product and refund any amount charged. Payments are processed by secure third-party payment providers; we do not store your full card details. Please contact us before opening a payment dispute so that we can try to resolve the issue first.
Products are made by third-party manufacturers and shipped by third-party suppliers and carriers. To the fullest extent permitted by law, we are not responsible for their acts or omissions, but we will do our reasonable best to help you with any problem that relates to your order.
The Store's design, logo, text and graphics belong to Quorix or its licensors and may not be copied or used without permission. Product names and brands belong to their respective owners.
We collect and use personal information only as needed to process orders, provide support and operate the Store, as described in our privacy policy. Your information is shared with suppliers, carriers and payment providers only as needed to fulfill your order.
This Policy is governed by the laws of the jurisdiction in which Quorix is established, without regard to its conflict of law rules, except where the consumer protection laws of your country of residence require otherwise. Before starting any legal claim, you agree to first contact us at quorix.sh@gmail.com and give us 30 days to try to resolve the issue informally.
We may update this Policy at any time by posting a new version in the Store. The version in force when you place an order applies to that order. If any part of this Policy is found unenforceable, the rest remains in full effect.
Questions about this Policy or an order? Email us at quorix.sh@gmail.com.
Please tick the box to accept the policy.